Every new order comes with a 7-day guarantee. The idea is simple: you should not pay for a service that does not work in your home.
What the guarantee covers
If watching does not work because of a technical problem and our support cannot fix it, we refund the full payment. The 7 days start on the day we send your login details.
Check these first
- the server URL and password are typed without extra spaces
- you have the latest version of your player app
- you restarted the router and tried a network cable or 5 GHz Wi-Fi
If none of this helps, message support. We usually find the cause within a few minutes.
How to request a refund
- Send a message on WhatsApp or to [email protected].
- Include the email address or phone number you ordered with and the device on which watching does not work.
- You receive a confirmation, and the money is returned to the same payment method.
Limits
The guarantee does not apply if the service works but you want to cancel after seven days, or to login details that were disabled because they were shared widely.