FORM
Send a message
Your message goes straight to support. Tell us your device and connection, and we can reply right away with the right instructions.
A message straight to support
Usually the fastest way →[email protected]
When you want to attach images or write a longer message →We help with
- Choosing the right plan
- Installing a player and logging in
- Adding the list to your smart TV remotely
- A stuttering picture and the TV guide
- Renewals, a second screen and the guarantee
You get the fastest answer when you tell us this
Which device
The TV brand or the name of the stick is enough, for example LG, Samsung, Fire TV Stick or Apple TV. Tell us which player you use too.
What connection
Is the device connected with a network cable or over Wi-Fi? A speed test next to the TV helps a lot.
What you see on screen
Take a photo of the error message or the frozen screen with your phone and attach it to your message.
We have already answered many questions: see the questions by topic or the setup instructions by device. For the guarantee, write within 7 days of your order; the terms are on the refund policy page.